Returns

Right of withdrawal
You have the right to withdraw from the contract within a period of 14 days without giving any reason.
During this period you may do what is reasonably necessary to assess the product. You may try out the product as you would in a physical shop. In doing so, you may remove the product from the packaging, unless the packaging contains a seal. If you have gone beyond what is necessary to try out the product, we may charge you for this.

The withdrawal period will expire 14 days after the day on which you, or a third party other than the carrier and appointed by you, took possession of the product. If you have ordered multiple goods with different delivery times in one order, the withdrawal period will expire after 14 days from the day on which you received the last product or part. Where you have agreed with us on a regular delivery of products, the withdrawal period shall expire after 14 days from the day on which you or a third party designated by you acquires physical possession of the first product. To exercise your right of withdrawal, please send us an e-mail, with or without the model form, at {email}. You must return the products within 14 days of sending the e-mail.
We request that you return the product as much as possible in its original packaging.

Refund
In case of a withdrawal we will refund the payment for the items, excluding delivery costs, as soon as possible and at the latest within 14 days after you have indicated to make use of the right of withdrawal. We will refund you using the same means of payment you used, unless you agree a different method with us. You are responsible for the costs of return shipment.

Exclusion of the right of withdrawal
The right of withdrawal is excluded for:

Products made to your specifications, such as products produced to order

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